Agency Accreditation

ISO 9001

The ISO 9001:2000 quality standard ensures that our agency developes, incorporates, and continually improves our quality management system. This system ensures continual improvement of all aspects of our services, with a strict focus on customer satisfaction. Cambridge has been an ISO 9001 registered agency since 2001, is audited by a third-party on an annual basis, and has yet to receive a single finding of non-conformance.

For more information about Cambridge's ISO 9001 certification, please click here to email our Quality Assurance Manager.

FCAA Code of Practice

The Association of Independent Consumer Credit Counseling Agencies (AICCCA) is comprised of over 30 credit counseling agencies across the country. This trade association has published a "Code of Practice", which its member agencies must adhere. AICCCA's Code of Practice is an addendum to the ISO 9001:2000 Quality Standard and focuses on the implementation of high ethical standards when assisting credit counseling consumers.

The Code of Practices focuses on such topics as Access to Service, Community Education, Counselor Training, Service Resources and Requirements, Compensation and Fee restrictions, Fiscal Integrity, Legal Status and Governance, and Complaint/Conflict Resolution.

Credit Counseling Certifications

AFCPE Certified Credit Counselor

The Association for Financial Counseling and Planning Education (AFCPE) is a nonprofit, professional organization deciated to educating, training, and certifying financial counselors and educators. Certified individuals must meet education, experience, and ethical requirements. In addition, continuing education and annual fees are required to maintain a certificate.

The Financial Counseling certification program, which some of Cambridge's counselors are certified to, examines the components of financial counseling, including counseling, budgeting, debt reduction, collection policies and practices, bankruptcy, government assistance programs and standards of practice.

PFE Certified Debt Management Professional

The PFE (Partnership for Financial Education) Certified Debt Management Professional (CDMP) is one of the certifications that our credit counselors obtain and it helps to ensure our credit counselors have thorough knowledge and the expertise needed to properly counsel clients and administer debt management plans.

Housing Counseling Certifications

NCHEC Certified Housing Counselor

The NeighborWorks America Housing Counselor certification is achieved by completing courses of study in housing counseling principles and foreclosure basics. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

NCHEC Certified Foreclosure Counselor

The NeighborWorks America Foreclosure Intervention Counselor certification is achieved by completing specific courses of study in topics such as Foreclosure Intervention and Default Counseling, Advanced Foreclosure, and Developing and Implementing an Effective Foreclosure Program. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

HUD-Approved HECM Counselor

The NeighborWorks America Reverse Mortgage Counselor certification is achieved by completing a variety of courses of study in all elements of the reverse mortgage process. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

NCHEC Certified Pre-Purchase Counselor

The NeighborWorks America Pre-Purchase Counselor certification is achieved by completing specific courses of study in all elements of Homebuyer Education and the home-buying process. Counselors who acquire this certificate must pass all written examinations and endorse the National Industry Standards for Homeownership. Once certified, annual continuing education is required in order for the counselors to maintain their certificates.

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